No one knows more about how a business intelligence tool performs in the real world than the customers already using it. All too often, they find that products don’t live up to expectations, or that the business intelligence vendor does not support the BI tool properly. Therefore, when comparing BI software, there is almost nothing more valuable than user reviews.
This is where The BI Survey comes in. Collecting feedback from business intelligence software users every year for the last 15 years, The BI Survey provides detailed analysis of which BI software products get the best user ratings. This year’s BI Survey is based on the analysis of the real-world experience of 3,137 respondents with 2,611 answering a series of detailed questions about their usage of a named business intelligence software tool.
It is the largest and most thorough fact-based analysis of the BI market and software currently available, using over 15 years of experience to analyze market trends and challenge some of the myths surrounding the business intelligence software industry.
This edition features a broad range of BI software tools, not only from the well-known business intelligence giants, but also specialist products from much smaller vendors and open source vendors, that ordinarily don’t get much press but which, in many cases, offer outstanding value to their customers.
Altogether, the BI Survey compares 37 business intelligence tools (or groups of products) in detail. To be included in the detailed analysis a BI tool needs at least 30 user reviews.
Since not all business intelligence tools are alike, we use peer groups to ensure similar products are compared against each other both in fairness to the vendor and for the benefit of readers (see below for more information on the peer groups). The groups are essential to allow fair and useful comparisons of BI tools that are likely to compete.
The BI User Review Matrix rates BI software based on the business value the software provides (x-axis), customer/user experience (y-axis), customer satisfaction (color) and competitiveness (circle size). To see the comparison in action, please select a peer group.