No one knows more about how a business intelligence tool performs in the real world than the customers already using it. All too often, they find that products don’t live up to expectations, or that the vendor does not support its product properly. Therefore, when comparing BI software, there is almost nothing more valuable than user reviews.
This is where The BI Survey comes in. Collecting feedback from business intelligence software users every year for the last 19 years, The BI Survey provides detailed analysis of which BI software products get the best user ratings. This year’s BI Survey is based on the analysis of the real-world experience of 3,021 respondents with 2,554 answering a series of detailed questions about their usage of a named business intelligence software tool.
It is the largest and most thorough fact-based analysis of the BI market and software currently available, using over 19 years of experience to analyze market trends and challenge some of the myths surrounding the business intelligence software industry.
This edition features a broad range of software tools, not only from the well known business intelligence giants, but also specialist products from much smaller vendors and open source vendors that ordinarily don’t get much press but which, in many cases, offer outstanding value to their customers.
Altogether, The BI Survey compares 36 business intelligence tools (or groups of products) in detail. To be included in the detailed analysis a tool requires at least 30 user reviews.
Since not all business intelligence tools are alike, we use peer groups to ensure similar products are compared against each other (see below for more information on the peer groups). The groups are essential to allow fair and useful comparisons of solutions that are likely to compete.
The BI User Review Matrix rates software based on the business value it provides (x-axis), customer experience (y-axis), customer satisfaction (color) and competitiveness (circle size). To see the comparison in action, please select a peer group.