The most serious problems encountered during BI implementations often stem from training, requirements and software issues.
At least 20 percent of survey respondents from Europe also reported a lack of resources and data migration as causes for serious implementation issues.
Reviewing the top problems, one can see where BI project managers and vendors can make a big difference in project success or failure.
For example, implementation expertise is a factor that the vendor controls, but it’s up to the buyer to assess the qualifications of the actual resources assigned to their project.
Below are methods to mitigate the risk of facing this year’s top implementation issues in Europe, North America and Asia Pacific.
Lack of Resources (Europe): scope out resource requirements as part of the software evaluation and purchase process. Ensure that resources, whether in-house or outsourced, come with the purchase of the software. Be conservative regarding what constitutes a part-time vs. full-time responsibility and the skills required for success.
Software-Related Issues (Asia/Pacific, North America) once a shortlist of the top two or three products is defined, ask the vendor to assist in a proof-of-concept solution that includes actual integration (data, platform, devices) and development (visualizations, processes, styling) of the highest risk or highest value requirements. Clearly, identify must-haves vs. nice-to-haves with stakeholders at the outset of the project and establish consensus for key changes in prioritization.
Most serious implementation problems (n=2,542)
Most Serious Business Intelligence Challenges Encountered in the Use of BI Products by Region
Taken as a whole, the most serious issue arising from the use of BI is a lack of interest from business users.
Query performance, administrative problems, poor data governance and company politics rank close behind. Lack of user interest can stem from a range of issues including culture shock to measurement or inability of the information to impact success and performance.
Peaking at 20 percent for Europe, query performance remains four points higher than the next two problems: lack of interest from business users and poor data quality, both at 16 percent. In North America, query performance is tied with “company politics” (15 percent) as the top problem encountered during business usage of BI.
Although increased rigor during product selection may help in some cases, BI deployments grow much faster than most managers envision when they make the initial purchase.
Data sizes are almost always larger in production, and many other simultaneous processes compete for CPU time. Inadequate sizing of production resources may also cause BI environments to degrade when user and data loads increase quickly.
Reviewing the other key issues here (data governance, politics, user interest) and structuring projects to account for the ones that apply to your company can help your project avoid these roadblocks to success. On average across all regions, approximately one third (34 percent) of all BI projects experience smooth sailing with no significant problems, based on 2,586 survey respondents.
Most serious problems encountered during use by business users by region (n=2,586)