However, Excel, a non-specialist product, has the highest level of dissatisfaction with nearly a quarter of users claiming to be ‘somewhat dissatisfied’ or ‘very dissatisfied’ with the product as a planning tool. In contrast, LucaNet, Anaplan, Corporate Planning, cubus and CALUMO have the highest levels of satisfaction, based on the total percentage of ‘very satisfied’ and ‘somewhat satisfied’ customers.
Best-in-class companies are far happier with aspects of their planning projects like ‘user satisfaction with the implementation of business and technical aspects’ of products, ‘administrator satisfaction with technical implementation’, and ‘completion within the budget and timeframe originally specified’.
Compared to laggards, thoroughness in software selection projects and tighter project management in implementation projects seems to pay off for best-in-class companies. More than 90 percent of best-in-class companies are satisfied with the implementation of the business and technical aspects of their products, as well as with the completion of planning projects on time and within budget, compared to approximately 40 percent of laggards.
For further insights see The Planning Survey 17.