Serviceware Performance

Founded in 1992 and based near Stuttgart, Germany, cubus (a Serviceware company) currently has approximately 35-40 employees and claims to have more than 400 companies using its software. In 2019, cubus was acquired by Serviceware, one of the leading providers of software solutions for the digitalization and automation of service processes (Enterprise Service Management), enabling companies to increase service quality and efficiently manage service costs.

Serviceware Performance (formerly known as cubus outperform) is a software tool for planning, analyzing and monitoring business financial performance. It is an integrated CPM solution with functionality for planning, simulation, project portfolio management and strategy implementation. Aimed at business power users, Serviceware Performance has a web-based user interface resembling Excel as well as a Microsoft Windows based desktop app.

Serviceware Performance provides a flexible platform for building individual, complex business logic for CPM and planning applications. The solution has no specific market or industry focus and is used by companies of various sizes and industries. Serviceware Performance, however, does have predefined business content, data models and logic for integrated profit and financial planning (balance sheet, P&L, cash flow), revenue and sales planning, HR planning, cost center planning, cost allocations, investment planning and project portfolio management. Customers can completely adapt and extend the models and logic to meet their specific requirements. Following initial implementation, business power users can develop Serviceware Performance applications in a self-service manner without specific programming skills. For web based OPAL analysis, ad-hoc reports and data visualization Serviceware Performance AL (formerly cubus EV Analytics) offers an integrated module solution which enlarges the functionality. Serviceware Performance AL can be used as an integrated modular solution or as well as a standalone product.

Serviceware Performance uses multidimensional (Oracle Essbase, IBM TM1 or Microsoft SQL Server Analysis Services) and relational databases (Oracle or Microsoft SQL Server) for data storage. The largest implementations in terms of concurrent users run on Oracle Essbase, but the majority of customers use Microsoft SQL Server Analysis Services. IBM TM1 has a huge installed customer base worldwide which allows a steadily growth in this segment.  Furthermore, the vendor provides integration with Oracle Analytics Server and Oracle Analytics Cloud for customers with extended dashboarding and formatted reporting needs. Using APIs it is possible to easily connect to other solutions (e.g PowerBI and Insight Software – formerly CXO).

User & Use Cases

Besides planning, customers mainly use Serviceware Performance for ad hoc query and reporting (83 percent), basic data analysis (68 percent), standard/enterprise reporting (67 percent) or within financial consolidation processes (57 percent). 45 percent of respondents plan to use it for advanced analysis and 44 percent for dashboards/scorecards in the future. Serviceware Performance targets mid-sized and large companies across all industries. 55 percent of our sample of Serviceware Performance customers come from mid-sized companies (100-2,500 employees) with a median of 100 users (including 50 using planning functionality), but the mean of 168 users (98 for planning) indicates there are also several larger implementations. 74 percent of Serviceware Performance users are planning users – significantly above the survey average of 65 percent – reflecting the fact that Serviceware Performance is essentially a planning and budgeting tool rather than an analytics tool.

Current vs. planned use (besides planning)

N=42

Percentage of employees using cubus

N=44

Planning users (as a percentage of all users)

N=44

Total number of users per company

N=44

Planning users per company

N=44

Company size (number of employees)

N=44

Summary of Serviceware Performance highlights

With 37 top ranks and 26 leading positions in three different peer groups, cubus, a Serviceware company, achieves an outstanding set of results in this year’s Planning Survey. Convincing ratings in the majority of its KPIs help to consolidate its position as an effective planning and analytics vendor in the DACH region that is delivering considerable benefits to its customers. Companies can benefit from using Serviceware Performance in terms of improved integration of planning with reporting/analysis, increased transparency of planning and reduced planning complexity. Overall, these benefits lead to a better quality of planning results for many customers. 68 percent of Serviceware Performance users say they would definitely recommend their planning product to other organizations. This result is a great indicator of customer satisfaction with the vendor and its product. cubus offers a comprehensive and flexible platform for planning, analyzing and monitoring the business financial performance of companies, which customers appear to be very satisfied with.

Customer experience – Top-ranked

Peer Group: Solutions-focused Planning Products

Customer satisfaction – Top-ranked

Peer Group: Solutions-focused Planning Products

Planning functionality – Top-ranked

Peer Group: Solutions-focused Planning Products

Project success – Top-ranked

Peer Group: BI-focused Vendors

Recommendation – Top-ranked

Peer Group: European Vendors

Want to see the whole picture?

BARC’s Vendor Performance Summary contains an overview of The Planning Survey results based on feedback from Serviceware Performance users, accompanied by expert analyst commentary.

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Planning Survey 20 Awards

Serviceware Performance

Peer Groups BI-focused products, European vendors, Solution-focused planning products
Vendorcubus – A Serviceware Company
Number of responses44
ProductServiceware Performance (formerly cubus outperform)
Offices14 offices (HQ in Germany)
Employees480 employees
Customers1.400+ customers
Revenues (2019)Undisclosed
Websitewww.serviceware.se

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Screenshots from Serviceware Performance

Quotes from the Planning Survey 20

Excellent vendor support, high flexibility in the design of the planning models and input maps, very good usability.
Person responsible/Project manager for departmental BI, manufacturing, more than 2,500 employees
Very reliable partner, in use for many years, can be constantly developed further, new versions bring real added value for users.
Person responsible/Project manager for departmental BI, utilities, 100-2,500 employees
From beginning to end very professional and performance-wise on a very high level. Top.
Line of business employee, retail/wholesale/ trade, 100-2,500 employees
Very flexible software and very experienced consultants. The introduction of cubus outperform was my best and most successful project so far.
Member of a cross-departmental BI team, utilities, >2,500 employees
Best support from a company I have ever experienced.
Person responsible/Project manager for departmental BI, telecommunications, >2,500 employees