Dundas BI

Founded in 1992, Canada-based Dundas began building its reputation as an innovator in visualization software with its Chart product based on Microsoft technology. In 2007, Dundas sold most of its Chart franchise to Microsoft to embark on the expanded mission of building a dashboard product. Dashboard, which was based on Silverlight, began shipping in 2009. Since then, it has grown the Dashboard product to over 1,000 customers who deploy its product to track and improve business performance.

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Listening to feedback from Dashboard customers who were pushing the limits on the product beyond its original design target, Dundas launched BI in 2014, a full-featured BI platform that lays a foundation to address Dashboard weaknesses while launching it into the market for all-in-one BI platforms.

Dundas BI is a web-based HTML5 application which enables users to create BI applications emphasizing embedding, mobile and collaboration. The product also provides a good feature set for Data Discovery with functions for data preparation, visual analysis and guided advanced analytics. Similar to the past, Dundas BI uses Microsoft technology and is particularly interesting for Microsoft-centric customers. Besides Microsoft SQL Server support Dundas BI offers a broad set of data connectors as well as features for live and cached data access, making it attractive for numerous data discovery and analytics use cases.

With Dundas BI, the company is ready to improve its performance and satisfaction scores from past BI Surveys, which were largely based on feedback from Dundas Dashboard customers. Indeed this remains the case in 2017. With 18 percent of respondents using version 5, these can only be Dundas Dashboard customers as Dundas BI is currently available in version 4 (shipped in April 2017).

Because this version is so young, most version 4 responses are also likely to be from Dundas Dashboard users. However the improvement in customer feedback indicates that an increased proportion of answers may have come from Dundas BI customers this year.

User & Use Cases

The most popular use cases for Dundas Dashboard are dashboards and scorecards (86 percent) – the vendor’s core strength. Other primary uses include standard reporting (51 percent), data analysis (43 percent) and ad hoc query (40 percent). Users mostly use the solution to navigate (94 percent) and view (94 percent) the content presented to them.

Explore/analyze and model/enrich are below the survey average indicating that many customers are either still running Dundas Dashboard or have not started using Dundas BI’s good data discovery capabilities yet. However customers seem to be aware of them and evaluate Dundas new BI solution (Dundas BI) in competes against vendors such as Tableau and Microsoft Power BI.

With a median of 33 users, it seems that most Dundas implementations are rather small. However, with a mean of 844 users, it is clear the vendor is also capable of supporting 1000+ user populations.

Current vs. planned use

N = 35

Business Intelligence Use Cases of Dundas

5 products most often evaluated in competition with Dundas

N = 34

Percentage of employees using Dundas

N = 35

Percentage of employees using Dundas

Number of users using Dundas

N = 34

Number of users using Dundas

Tasks carried out with Dundas by business users

N = 33

Tasks carried out with Dundas by business users

Company size (number of employees)

N = 35

Summary of Dundas BI highlights

In this year’s Survey Dundas features in three peer groups: ‘Dashboarding-focused products’, ‘Data discovery-focused products’ and ‘Americas-focused vendors’. The excellent results the vendor receives for the ‘Performance satisfaction’ KPI reflect customers’ low number of complaints about performance.

Dundas achieves further excellent results for product and customer satisfaction. Besides the low number of performance-related problems, Dundas is one of the vendors with the fewest reported product-related problems in The BI Survey 17. This contributes to leading ranks in the ‘Customer satisfaction’ KPI as well.

Finally Dundas receives above average feedback in two of its main focus areas – ‘Embedded BI’ and ‘Operational BI’ – by providing a range of features from white labeling of the software to using its operational reports to monitor daily business.

Product satisfaction – Top-ranked

Peer group: Dashboarding-focused products

Performance satisfaction – Top-ranked

Peer group: Data discovery-focused products

Embedded BI – Top-ranked

Peer group: Data discovery-focused products

Implementer support – Leader

Peer group: Dashboarding-focused products

Flexibility for users – Leader

Peer group: Data discovery-focused products

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BI Survey 17 Awards

Dundas BI

Peer Groups Americas-focused vendors, Dashboarding-focused products, Data discovery-focused products
VendorDundas Data Visualization, Inc.
Number of responses35
OfficesToronto, Canada
Employees100 approx.
Customers700 (Dundas BI)
Revenues (2016)Undisclosed
Web sitewww.dundas.com

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Quotes from the BI Survey 17

Excellent. The Dundas support team is very responsive AND creative, they very much want to help you succeed. The software is awesome in capability and performance and uses standard industry constructs for unique scripting and ETL. I don‘t believe I‘ve hit a wall that they haven‘t help me climb over.
Person responsible for BI from IT department, Construction, 100-2.500 employees
We use Dundas for more than just a BI tool. We have built document searching and navigation within SharePoint using DundasBI dashboards. Dundas is very flexible and seems to meet every challenge we throw at it. I would recommend this tool to anyone exploring BI tools.
Head of business department, Services, >2.500 employees
These embedding capabilities seem to be well used and customers give the vendor excellent ratings for ‘Embedded BI’.
The BI Survey 17
With excellent results for ‘Product satisfaction’, ‘Implementer support’, ‘Vendor support’ and ‘Price-to-value’, Dundas ranks as a leader for ‘Customer satisfaction’.
The BI Survey 17
Dundas leads all of its peer groups in the flexibility for users category, underlining its strong support for the creation of individual BI applications to meet users’ needs.
The BI Survey 17