The chart below ranks the challenges respondents encountered when implementing their BI tools. 40 percent had no significant problems while the remainder had to deal with data migration issues, a lack of resources, unclear requirements and software-related problems.
What, if any, are the most serious problems you have encountered implementing your BI product ? (n=2392)
Implementation problems by best-in-class companies (n=2392)
Best-in-class companies have far fewer problems during the implementation process: indeed almost two-thirds of them say they have no significant problems at all.
Software-related issues present the biggest challenge to laggards. This may be in part due to their lack of attention to product-related criteria during the selection process.
Certain problems crop up more regularly with laggards than best-in-class companies, such as a ’lack of resources on the project team’, ‘customization of the product’, ‘data migration’ and ‘unclear requirements’. The aggregation of all these problems is always likely to lead to higher costs than expected, a problem cited by 13 percent of laggards.
Higher than expected costs can result in cutbacks, usually in the form of compromises on the fulfillment of the project’s original requirements. For example, organizations may choose to serve fewer users or deploy fewer applications than first expected.
There is a clear correlation between the quality of implementer support and the achievement of business benefits in BI projects. A lack of expertise on the part of the implementer can be especially damaging to the success of a project. In such cases, deadlines are often missed, user requirements are not fully implemented and generally the BI software is deployed with less acceptance and success (independent of its actual capabilities).
The BI Survey also asked users to name the three most serious problems they encountered in the use of their product. For ease of comparison, we asked all users exactly the same question as in previous years.