[The BI Survey 19 results, not included in The BI & Analytics Survey 21] Sisense is an integrated BI and Analytics platform architected to support on-premises as well as cloud-based deployments. The product is commonly used to deliver dashboard applications, standard and enterprise reports, and embedded BI applications mostly for small to mid-sized organizations.
Sisense was established in 2004 and is headquartered in New York City. The company currently has a total of approximately 700 employees, more than 2,000 customers and a thriving OEM channel. The vendor has received about $200 million funding from various investors. In 2019 Sisense acquired Periscope Data, a company founded in 2012 and strongly focused on advanced analytics and the creation of data pipelines.
Customer success is the driving focus at Sisense. Executive compensation is based on hitting customer success targets and raising Sisense’s Net Promoter Score. Customers are also assigned customer service ambassadors. Sisense focuses on fast deployment, often in less than 60 days no matter the size.
User & Use Cases
Sisense’s major use case is dashboards/scorecards, which is reported by 98 percent of respondents. Over 70 percent of customers use the product for standard/enterprise reporting and ad hoc query. Currently, only 14 percent use the solution for advanced analytics but a hefty 70 percent plan to start using Sisense to visualize their advanced analytics results in the future. This suggests that the decision to acquire Periscope Data and broaden its capabilities in this area was right.
Sisense’s customer base consists of mid-sized and small organizations with a mean of 93 users per customer and a higher penetration rate than The BI Survey average this year. This indicates that customers have standardized on Sisense as their BI and analytics platform. The top five list of products commonly evaluated in competition with Sisense underlines its strong focus on business users as a target group.
Current vs. planned use
5 products most often evaluated in competition with Sisense
Percentage of employees using Sisense
Number of users using Sisense
Tasks carried out with Sisense by business users
Company size (number of employees)
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