Infor is a global US-based vendor of ERP, CRM, analytics, SCM and other industry-focused business software solutions. The company was founded in 2002, has 170 locations worldwide and supports over 68,000 customers in around 200 countries. Infor is privately held by Koch Industries.
Infor Dynamic Enterprise Performance Management (d/EPM), formerly Infor BI, the vendor’s original analytics and CPM product, was initially developed by MIS long before 2002. Several acquired products were combined into Infor d/EPM, which includes components for dashboards, reporting, OLAP analysis, planning and financial consolidation. Since then, Infor has re-architected all products into a single, integrated platform. With the acquisition of Birst in 2017, Infor’s analytics portfolio has been enhanced with an enterprise class, cloud platform for BI and analytics. In addition to providing formatted and ad hoc reporting, dashboarding, self-service data discovery and advanced analysis, Birst differentiates by offering a full-stack solution that includes ETL and data preparation, data warehousing, mobile access, and machine learning integration. Since the acquisition, Infor has changed its go-to-market and product positioning strategy significantly, splitting its portfolio into analytics and CPM products, which are integrated with each other. Birst is now positioned to serve analytics usage scenarios and Infor d/EPM – Infor’s existing CPM product – to serve CPM usage scenarios. Infor d/EPM and Birst are marketed to mid-sized companies and large corporations in all industry sectors. Both products can be used with Infor’s existing ERP, CRM or SCM applications via predefined connectors but also standalone with third-party data sources (e.g., SAP, Salesforce, etc.). Infor d/EPM and Birst are sold by Infor directly as well as by more than 1,750 partners (resellers and OEMs) worldwide.
Infor d/EPM is a flexible CPM product combined with business content. The platform provides a multifaceted development environment for tech-savvy business power users to build custom CPM and analytics applications. Predefined CPM applications are available for various business functions and industries, including strategy management, budgeting, planning, financial consolidation, workforce planning and budgeting and others. Recently, the vendor introduced a new version of Infor d/EPM with modernization improvements such as business-user-friendly, web-based modeling and administration, scalability and performance, and redesigned user interfaces.
Birst is Infor’s cloud-based flagship BI and analytics platform and plays a significant role in Infor’s unified cloud strategy, providing single provisioning for all cloud application services. According to the vendor, Birst connects to Infor’s business applications such as ERP and CRM, to Infor d/EPM’s underlying OLAP database, as well as to non-Infor systems. One of Birst’s particular strengths is its ability to connect to many different data sources, and automatically generate an analytic-ready data warehouse and semantic layer. In fact, for selected Infor Applications (e.g., CloudSuite Analytics, Lawson Analytics), Infor provides an analytic-ready data warehouse with semantic layer, predefined KPIs, reports and dashboards.
User & Use Cases
Besides planning, customers mainly use Infor d/EPM for standard/enterprise reporting (85 percent), basic data analysis (82 percent) and ad hoc query and reporting (62 percent). 53 percent of respondents plan to use it for advanced analysis in the future. Infor d/EPM targets mid-sized and large companies across all industries. 47 percent of our sample of Infor d/EPM customers come from large companies (more than 2,500 employees) with a median of 100 users (including 40 using planning functionality), but the mean of 164 users (61 for planning) indicates there are also several larger implementations. 44 percent of Infor d/EPM users are planning users – significantly below the survey average of 65 percent – reflecting the fact that Infor d/EPM is essentially an integrated tool with planning but also strong analytics functionality.
Current vs. planned use (besides planning)
Percentage of employees using Infor d/EPM
Planning users (as a percentage of all users)
Total number of users per company
Planning users per company
Company size (number of employees)
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