Founded in 1992 and based near Stuttgart, Germany, cubus (a Serviceware company) currently has approximately 35-40 employees and claims to have more than 400 companies using its software. In 2019, cubus was acquired by Serviceware, one of the leading providers of software solutions for the digitalization and automation of service processes (Enterprise Service Management), enabling companies to increase service quality and efficiently manage service costs.
Previously known as cubus outperform, Serviceware Performance is a software tool for planning, analyzing and monitoring business financial performance. It is an integrated CPM solution with functionality for planning, simulation, project portfolio management and strategy implementation. For ad hoc reporting and dynamic OLAP analyses on the web, cubus EV Analytics (now called Serviceware Performance AL, formerly IBM Cognos Executive Viewer) is integrated in Serviceware Performance. Aimed at business power users, Serviceware Performance has a web-based user interface resembling Excel as well as a Microsoft Windows based desktop app.
Serviceware Performance provides a flexible platform for building individual, complex business logic for CPM and planning applications. The solution has no specific market or industry focus and is used by companies of various sizes and industries. Serviceware Performance, however, does have predefined business content, data models and logic for integrated profit and financial planning (balance sheet, P&L, cash flow), revenue and sales planning, HR planning, cost center planning, cost allocations, investment planning and project portfolio management. Customers can completely adapt and extend the models and logic to meet their specific requirements. Following initial implementation, business power users can develop Serviceware Performance applications in a self-service manner without specific programming skills. Serviceware Performance AL extends Serviceware Performance’s range of functions with comprehensive functionality for web-based OLAP analysis, ad hoc reporting and data visualization. Besides using Serviceware Performance AL together with Serviceware Performance, it can also be used standalone.
Serviceware Performance uses multidimensional (Oracle Essbase, IBM TM1 or Microsoft SQL Server Analysis Services) and relational databases (Oracle or Microsoft SQL Server) for data storage. The largest implementations in terms of concurrent users run on Oracle Essbase, but the majority of customers use Microsoft SQL Server Analysis Services. IBM TM1 is the newest database option for Serviceware Performance and has the largest growth rates. Being able to use TM1 as a database is particularly important for cubus within the large existing international customer base of Serviceware Performance AL customers. Furthermore, the vendor provides integration with Oracle Analytics Server and Oracle Analytics Cloud for customers with extended dashboarding and formatted reporting needs. Additionally, cubus is strengthened by CXO Software (now part of insightsoftware), offering both dashboarding and the flexibility of ad hoc analysis.
User & Use Cases
Besides planning, customers mainly use Serviceware Performance for ad hoc query and reporting (83 percent), basic data analysis (68 percent), standard/enterprise reporting (67 percent) or within financial consolidation processes (57 percent). 45 percent of respondents plan to use it for advanced analysis and 44 percent for dashboards/scorecards in the future. Serviceware Performance targets mid-sized and large companies across all industries. 55 percent of our sample of Serviceware Performance customers come from mid-sized companies (100-2,500 employees) with a median of 100 users (including 50 using planning functionality), but the mean of 168 users (98 for planning) indicates there are also several larger implementations. 74 percent of Serviceware Performance users are planning users – significantly above the survey average of 65 percent – reflecting the fact that Serviceware Performance is essentially a planning and budgeting tool rather than an analytics tool.
Current vs. planned use (besides planning)
Percentage of employees using cubus
Planning users (as a percentage of all users)
Total number of users per company
Planning users per company
Company size (number of employees)
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