cubus Serviceware Performance

Founded in 1992 and based near Stuttgart, Germany, cubus (a Serviceware company) currently has approximately 35-40 employees and claims to have more than 400 companies using its software.

Serviceware Performance is a software tool for planning, analyzing and monitoring business financial performance. It is an integrated CPM solution with comprehensive functionality for planning, simulation, project portfolio management and strategy implementation. Serviceware Performance provides a flexible platform for building individual, complex business logic for CPM and planning applications. Aimed at business power users, Serviceware Performance has a web-based user interface resembling Excel as well as a Microsoft Windows-based desktop app. Serviceware Performance AL extends Serviceware Performance with functionality for web-based OLAP analysis, ad hoc reporting and data visualization.

Serviceware Performance provides a flexible platform for building individual, complex business logic for CPM and planning applications. The solution has no specific market or industry focus and is used by companies of various sizes and industries. However, it does have predefined business content, data models and logic for integrated profit and financial planning (balance sheet, P&L, cash flow), revenue and sales planning, HR planning, cost center planning, cost allocations, investment planning and project portfolio management.

Customers can completely adapt and extend the models and logic to meet their own requirements. Following initial implementation, business power users can develop Serviceware Performance applications in a self-service manner without the need for programming skills. Serviceware Performance AL extends Serviceware Performance’s range of functions with comprehensive functionality for web-based OLAP analysis, ad hoc reporting and data visualization. Serviceware Performance AL can be used together with Serviceware Performance or standalone.

Serviceware Performance uses multidimensional (Oracle Essbase, IBM TM1 or Microsoft SQL Server Analysis Services) and relational databases (Oracle or Microsoft SQL Server) for data storage. While the repository and certain budget data are stored in relational structures, budget data usually resides in multidimensional structures. This separation between multidimensional and relational storage is not visible to the end user. The largest implementations in terms of concurrent users run on Oracle Essbase, but the majority of customers use Microsoft SQL Server Analysis Services. When Analysis Services is used for data storage, budget data is first stored in relational structures and not written directly into the multidimensional database. IBM TM1 is the newest database option for Serviceware Performance and has the highest growth rate. Being able to use TM1 as a database is particularly important for cubus within the large existing international customer base of Serviceware Performance AL customers.

User & Use Cases

Customers mainly use Serviceware Performance for ad hoc query (93 percent), standard/enterprise reporting (84 percent), basic data analysis (82 percent) and budgeting/planning (70 percent). 27 percent of respondents plan to use it for advanced analysis and 23 percent for dashboards/scorecards in the future. Serviceware Performance targets mid-sized and large companies across all industries. 55 percent of our sample of customers came from mid-sized companies (100-2,500 employees) with a median of 120 users, but the mean of 426 users indicates there are also several larger implementations. Serviceware Performance is geared to business users with broad functionality for various analytics and CPM tasks.

Typical tasks carried out with Serviceware Performance by business users include viewing/navigating data (94 percent), exploring/analyzing data (93 percent) and creating reports (86 percent), which demonstrates the feature-richness of the product. Customers achieve an average of 10 percent usage penetration among all employees, which is well below the survey average of 17 percent. This indicates that the product is focused more on trained business power users than the majority of employees.

Current vs. planned use

N=44

5 products most often evaluated in competition with Serviceware Performance

N=37

Percentage of employees using Serviceware Performance

N=43

Number of users using Serviceware Performance

N=43

Tasks carried out with Serviceware Performance by business users

N=44

Company size (number of employees)

N=44

Summary of cubus Serviceware Performance highlights

With 21 top ranks and 45 leading positions in four different peer groups, Serviceware Performance once again achieves an outstanding set of results in this year’s BI & Analytics
Survey. Convincing ratings in the majority of its KPIs help to consolidate cubus’ position as a market-leading CPM and analytics vendor in the DACH region that is delivering
considerable benefits to its customers. Companies can benefit from using Serviceware Performance in terms of faster and more accurate reporting, analysis or planning, improved
data quality, improved employee satisfaction and better business decisions. Many customers confirm they would recommend their CPM and analytics product to other organizations.

Project success – Top-ranked

Peer Group: Integrated performance management products

Vendor support – Top-ranked

Peer Group: Integrated performance management products

Customer satisfaction – Top-ranked

Peer Group: Integrated performance management products

Ad-hoc Query – Top-ranked

Peer Group: Ad hoc reporting-focused products

Customer Experience – Top-ranked

Peer Group: Integrated performance management products

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BI & Analytics Survey 21 Awards

cubus Serviceware Performance

Peer Groups Ad hoc reporting-focused products, EMEA-focused vendors, Integrated performance management products, OLAP analysis-focused products
Vendorcubus, a Serviceware company
Number of responses44
ProductServiceware Performance (formerly cubus outperform)
OfficesGermany (HQ), Switzerland (14 offices in the group)
Employees35-40 (480+ in the group)
Customers400+ (900+ in the group)
Revenues (2019)Undisclosed
Websitewww.serviceware.se

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Product Video

Screenshots from cubus Serviceware Performance

Quotes from the BI & Analytics Survey 21

Perfect combination of ad-hoc analysis and pre-defined reporting. Users are completely self sufficient with this self-service BI environment. Tool speed is excellent.
IT employee, construction, more than 2,500 employees
Very good, from the development, training and implementation to operation with many users.
Line of business employee, oil, gas and mining, 100-2,500 employees
Very good software, which is constantly being developed. Change requests and their prioritization are queried in surveys. The changes/adaptations are implemented continuously. Very competent consultants and support staff.
Person responsible/Project manager for departmental BI/analytics, utilities, 100-2,500 employees
Very good, easy to learn, easy user adoption.
Person responsible/Project manager for departmental BI/analytics, insurance, more than 2,500 employees
Outstanding product, people and organization.
CFO, retail/wholesale/trade, 100-2,500 employees