Serviceware Performance (formerly cubus outperform)

Founded in 1992 and based near Stuttgart, Germany, cubus a Serviceware company currently has approximately 35-40 employees and claims to have more than 350 companies using its software. 150-200 of them are direct cubus customers and the remainder are served by partners.

Serviceware Performance (formerly cubus outperform) is an integrated CPM solution with functionality for planning, simulation, strategy implementation (balanced scorecard) and project portfolio management. The product offers predefined business content, data models and logic. Aimed at business power users, Serviceware Performance has a web-based user interface resembling Excel. For ad hoc reporting and dynamic OLAP analyses on the web, Serviceware Performance AL (formerly cubus EV Analytics/IBM Cognos Executive Viewer) is integrated in Serviceware Performance.

Serviceware Performance provides a flexible platform for building individual, complex business logic for CPM and plan­ning applications. The solution has no specific market or industry focus and is used by companies of various sizes and industries. Serviceware Performance, however, does have predefined business content and logic for integrated profit and financial planning (P&L, balance sheet, cash flow), revenue and sales planning, HR planning, cost center planning, cost allocations, investment planning and project portfolio management.

Customers can completely adapt and extend the models and logic to meet their specific requirements. Following initial implementation, business power users can develop Serviceware Performance applications in a self-service manner without specific programming skills. Serviceware Performance AL extends Serviceware Performance’s range of functions with comprehensive functionality for web-based OLAP analysis, ad hoc reporting and data visualization.

Serviceware Performance uses multidimensional (Oracle Essbase, IBM Cognos TM1 or Microsoft SQL Server Analysis Services) and relational databases (Oracle or Microsoft SQL Server) for data storage. While the repository and certain budget data are stored in relational structures, budget data usually resides in multidimensional structures. This separation between multidimensional and relational storage is not visible to the end user. The largest implementations in terms of concurrent users run on Oracle Essbase, but the majority of customers use Microsoft SQL Server Analysis Services. IBM Cognos TM1 is the newest database option for Serviceware Performance and has the highest growth rate.

 

User & Use Cases

Customers mainly use Serviceware Performance today for ad hoc query (98 percent), standard/enterprise reporting (86 percent), analysis (77 percent) and budgeting/planning (70 percent). 27 percent of respondents plan to use it for dashboards/scorecards and 25 percent for advanced analysis in the future. cubus targets mid-sized companies and large corporations across all industries. 66 percent of our sample of Serviceware Performance customers come from mid-sized companies (100-2,500 employees) with a median of 187 users, but the mean of 466 users indicates there are also some significantly larger implementations. Serviceware Performance is geared to business power users with broad functionality for various BI and CPM tasks. Typical tasks carried out with Serviceware Performance by business power users include viewing, navigating and exploring/analyzing data, which demonstrates the feature-richness of the product. Customers achieve an average of 9 percent usage penetration among all employees (compared to the survey average of 18 percent). This indicates that the product is focused more on trained power users than the majority of employees.

Current vs. planned use

N=44

5 products most often evaluated in competition with cubus

N=38

Percentage of employees using cubus

N=44

Number of users using cubus

N=44

Tasks carried out with cubus by business users

N=44

Company size (number of employees)

N=44

Summary of Serviceware Performance (formerly cubus outperform) highlights

With 27 top ranks and 42 leading ranks across four different peer groups, cubus once again achieves excellent results in this year’s BI Survey. Convincing ratings in numerous important KPIs help to consolidate its position as a small but effective CPM and BI vendor in the DACH region. Companies can benefit from using Serviceware Performance in terms of faster and more accurate reporting, analysis and planning as well as improved data quality. Overall, these benefits lead to improved employee satisfaction and better business decisions for many customers. An impressive 80 percent of Serviceware Performance users say they would definitely recommend the product to other organizations. Customers confirm they are largely satisfied with cubus as a vendor and its product.

Business value – Top-ranked

Peer Group: Integrated Performance Management Products

Customer satisfaction – Top-ranked

Ad hoc reporting-focused products

Ease of use – Top-ranked

Peer Group: Integrated Performance Management Products

Recommendation – Top-ranked

Peer Group: Integrated performance management products

Vendor support – Top-ranked

Peer Group: OLAP analysis-focused products

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BI Survey 19 Awards

Serviceware Performance (formerly cubus outperform)

Peer Groups Ad hoc reporting-focused products, EMEA-focused vendors, Integrated performance management products, OLAP analysis-focused products
Vendorcubus: A Serviceware Company
Number of responses44
ProductServiceware Performance (formerly cubus outperform)
OfficesGermany (HQ), Switzerland; Group: 14
Employees35-40; Group: 450+
Customers350-400; Group: 800+
Revenues (2018)Undisclosed
Websitewww.cubus.eu
Website Groupwww.serviceware.se

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Quotes from the BI Survey 19

There‘s no other OLAP tool that does what outperform does. I can‘t image our business without it.
Person responsible/Project manager for BI from IT department, retail/wholesale/trade, 100-2,500 employees
cubus is the best tool we have seen for both reporting and ad-hoc analysis of OLAP data. We have successfully used it for many years to drive business value in all parts of our organization.
IT employee, construction, >2,500 employees
Hervorragender Kundenservice, schnelle Implementierungszeiten, gute Unterstützung mittelständischer Kunden, gutes Preis-Leistungsverhältnis, gute Performance und hohe Benutzerfreundlichkeit...cubus als ein rundum verlässlicher Partner, sowohl Software als auch Unternehmen!
Person responsible/Project manager for departmental BI, manufacturing, >2,500 employees
One of the only true ad-hoc reporting solutions on the market.
Head of BI & Analytics Competence Center, insurance, >2,500 employees
Maßgeschneidertes Produkt, das unsere Prozesse optimal abbildet; hervorragender Support und hervorragendes Knowhow der Implementierer; sehr gutes Analysetool (Executive Viewer), welches weiter verbessert wird.
Employee of a cross-departmental BI team, oil, gas and mining, 100-2,500 employees